Returns & Exchanges

At MINISFORUM EU, we offer a 30-day return policy for a full refund or exchange to ensure you are completely satisfied with your high-performance mini PC. Items must be returned in their original packaging with all included accessories and documentation.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] with your order number and the reason for the return to receive an RMA (Return Merchandise Authorization) number.

• 2.
  Prepare the Package

  Securely pack the device in its original box, ensuring all cables, power adapters, and manuals are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label or send the package to our designated EU service center using a trackable shipping method.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware condition, your refund or exchange will be processed within 5-7 business days to your original payment method.